Refund policy

Return and Refund Policy

Last updated: 22nd Feb 2026

At Foxscar, customer satisfaction matters to us.

We want you to feel confident when shopping with us. If there is a genuine issue with your order, please contact us and we will do our best to make it right.

This Return and Refund Policy applies to all purchases made through foxscar.com, for customers in the USA and internationally.

1. Our promise

At Foxscar, we aim to deliver products that meet our quality standards before they are packed and shipped.

If your order arrives damaged, defective, incorrect, or has a genuine quality issue, you can contact us and we will review the matter fairly.

2. Refund eligibility

Refunds or replacements may be provided if there is an issue with your order, such as:

  • The item arrived damaged
  • The item is defective
  • You received the wrong item
  • There is a printing issue
  • There is a major quality issue
  • Any other genuine order-related issue

Refunds are not provided for change-of-mind cases, such as:

  • You no longer want the item
  • You ordered the wrong size
  • The item does not match your personal preference
  • You changed your mind after placing the order

To request support, please contact us with:

  • Your order number
  • Your full name
  • The reason for the request
  • Clear photos or videos, if the issue is related to damage, defect, wrong item, or quality

3. Return requirement

Depending on the situation, we may or may not require the item to be returned.

If a return is needed, we will provide the return instructions by email.

Please do not send items back without contacting us first.

4. How to request a refund or replacement

To request a refund, replacement, or support for your order, contact us at:

Email: contact@foxscar.com

Please include:

  • Your order number
  • Your full name
  • The reason for the request
  • Photos or videos of the issue, where applicable

Once we receive your request, our team will review it and reply with the next steps.

5. Refund processing time

Once your refund request is approved, the refund will be processed within 7 to 14 business days.

After the refund is processed by us, your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.

6. Refund method

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed.

Depending on the situation, we may also offer:

  • A replacement item
  • An exchange
  • Store credit

This will depend on the issue and the available solution.

7. Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and a short explanation of the issue.

Sharing clear photos or videos will help us resolve the matter faster.

After reviewing the issue, we may offer a suitable solution, such as:

  • Full refund
  • Replacement
  • Exchange
  • Store credit

8. Size-related issues

Please check the size chart carefully before placing your order.

Refunds are not provided if the wrong size was ordered by the customer. However, if you received a size different from what you ordered, please contact us and we will review the issue.

9. International orders

This policy applies to both USA and international customers.

For international orders, refund or replacement support is available for genuine order-related issues. However, depending on the country and logistics involved, the return process may vary.

Customs duties, import taxes, and local handling charges charged by your country may not always be refundable, since these are collected by third parties and not by Foxscar.

10. Cancellations

Orders can usually be cancelled before they are packed or shipped.

If your order has already been processed, packed, or shipped, cancellation may not be possible.

If there is an issue after delivery, you may still contact us under this policy.

11. Policy updates

Foxscar reserves the right to update or modify this Return and Refund Policy at any time.

Any changes will be posted on foxscar.com.

12. Contact us

If you have any questions about refunds, returns, exchanges, or your order, please contact us:

Foxscar Support
Email: contact@foxscar.com
Phone: +1 (516) 360-9305
Website: foxscar.com