Shipping policy

Last updated: 22nd February 2026

Thank you for shopping with Foxscar.

This Shipping Policy explains how we process, ship, and deliver orders placed on foxscar.com for customers worldwide.

1. Order processing time

After your order is placed, we begin processing it for quality checking, packing, and dispatch.

Estimated order processing time: 3 to 5 working days.

This processing time is included within the overall estimated delivery timeline of 7 to 14 working days from the date of purchase.

2. Shipping method

We ship orders through standard shipping methods, including air freight and courier delivery partners, depending on the destination country and available logistics options.

Our goal is to deliver your order safely and within the estimated delivery timeline.

3. Delivery time

For most orders, the overall estimated delivery time is:

7 to 14 working days from the date of purchase

This timeline includes:

  • Order processing
  • Quality check
  • Packing
  • Dispatch
  • Shipping transit
  • Final local delivery

Delivery timelines may vary depending on your location, customs clearance, courier handling, and other factors outside our control.

4. Overall delivery estimate

For most orders, you can expect your package to arrive within approximately:

7 to 14 working days from the date of purchase

We always aim to deliver as early as possible within this time frame.

5. Shipping locations

Foxscar offers worldwide shipping.

We ship to most countries around the world.

If we are unable to deliver to a particular country or address for any reason, we will contact you and either:

  • Cancel and refund the order, or
  • Offer an alternative solution where possible

6. Shipping costs

We keep our shipping charges simple and transparent:

For orders below 50 USD
Shipping fee: 2 USD

For orders of 50 USD or more
Shipping fee: Free

All prices are shown in USD.

Any customs duties, import taxes, or local charges imposed by your country are not included in the shipping fee and are the responsibility of the customer.

7. Tracking information

Tracking information will be provided once your order has been shipped.

You will receive a shipping confirmation email with your tracking details after dispatch.

Tracking updates may not appear immediately and can sometimes take time to update, depending on the courier and destination country.

8. Incorrect address and failed delivery

Please make sure that your shipping address is complete and accurate at checkout.

If:

  • The address provided is incorrect or incomplete
  • The carrier is unable to deliver because of an address issue
  • The package is returned because it was not claimed or could not be delivered

Then Foxscar is not responsible for delivery failure caused by incorrect customer-provided address details.

If the package is returned to us:

  • We may reship it to a corrected address, but additional shipping charges may apply, or
  • If a refund is approved, it may be limited according to our Return and Refund Policy

If you notice an address mistake after placing the order, please contact us immediately at contact@foxscar.com. If the order has not yet been shipped, we will do our best to update it.

9. Customs, duties, and taxes

For international orders, your shipment may be subject to:

  • Import duties
  • Customs fees
  • Local taxes
  • Other charges imposed by your country

These charges are not included in our product prices or shipping fee and must be paid by the customer where applicable.

Foxscar does not control these charges and cannot predict the amount.

If customs charges are refused and the parcel is returned to us, we may issue a refund only after deducting any shipping, return, handling, or customs-related costs incurred.

If the parcel is abandoned, destroyed, or not returned to us, a refund may not be possible.

10. Lost, stolen, or damaged packages

Lost or stolen after delivery

Once a package is marked as delivered by the carrier, Foxscar is not responsible for packages that are lost or stolen after delivery.

If your tracking shows delivered but you did not receive the package, please:

  • Check with neighbours, family members, or building management
  • Confirm the shipping address entered at checkout
  • Contact the carrier for further assistance

You may also contact us and we will try to assist where possible, but final resolution may depend on the carrier.

Damaged package

If your order arrives damaged, please contact us within 7 days of delivery.

Please share:

  • Clear photos of the outer packaging
  • Clear photos of the item
  • An unboxing video, if available

We will review the case and handle it according to our Return and Refund Policy.

11. Split shipments

In some cases, an order may be shipped in multiple parts.

This can happen if:

  • Certain items are ready earlier than others
  • Logistics require separate shipments

If your order is split, you may receive multiple shipping confirmation emails and separate tracking details where available.

Shipping charges and free shipping eligibility are calculated based on the full order value, not per parcel.

12. Delivery delays

We aim to deliver most orders within 7 to 14 working days from the date of purchase.

However, delays can sometimes happen due to factors outside our control, including:

  • High order volumes
  • Courier delays
  • Customs inspections
  • Weather disruptions
  • Local delivery issues
  • Incomplete or incorrect address details

While exact delivery dates cannot be guaranteed, we will do our best to support you if your order is delayed significantly beyond the estimated time frame.

13. Contact us

For any questions about shipping, delivery, or tracking, please contact:

Foxscar Support
Email: contact@foxscar.com
Phone / WhatsApp: +1 (516) 360-9305
Website: foxscar.com